Take Charge of Your Time

Reach New Heights with My Virtual Assistant Expertise!

Email: millaresfaith@gmail.com | Skype: faithmillares

ABOUT ME

A virtual assistant who’s been around the digital block since 2016! 🌐

My journey began as an SEO assistant, where I dabbled in the arts of on-page and off-page optimization, wrangled content calendars, and built links like a digital architect. I even dabbled in the mystical realm of Private Blog Networks (PBN).

By late 2016, I was diving into the world of Shopify and dropshipping. What started as a customer service gig quickly transformed into a full-blown Shopify makeover extravaganza. From product research to theme customization, I helped build e-commerce empires from the ground up. Talk about a store whisperer!

Fast forward to 2018, and I leveled up as a Client Relationship Specialist. I became the maestro of digital agency projects, orchestrating collaborations and ensuring everything ran smoother than a freshly waxed surfboard. Keeping clients grinning from ear to ear is my jam.

In 2022, I took on short-term e-commerce projects and became a Figma and Canva aficionado. Designing email campaigns and landing pages became my new favorite hobby, and I became the guru of B2B e-commerce platforms and customized CRM systems. Think of me as a catalog connoisseur, keeping inventory synced and catalogs eye-poppingly accurate.

In a nutshell, I’m your go-to tech-savvy virtual assistant who can juggle tasks like a circus performer. If you need someone who’s versatile, resourceful, and ready to tackle any digital challenge, let’s connect! 🎩💻✨

PROFESSIONAL HISTORY

EXECUTIVE VA

Since June 2020

Provide administrative assistance, such as writing and editing emails and preparing communications on the employer's behalf
Maintain comprehensive and accurate records, documents, and reports
Use various software, including word processing, spreadsheets, and presentation software, to prepare reports and/or presentations
Manage other personal matters of the client, such as holiday trip research
Maintain a high level of confidentiality and attention to detail in a fast-paced environment
Effective communication and project management software like Slack, Asana, Trello, etc.
Work with the Operations team on improving existing workflows and suggesting process improvements.
Create appealing banners and social media graphics via Canva when needed

PROJECT MANAGEMENT

Since December 2019

Time Management: Creating timelines for both simple and complex projects, ensuring timely completion for fast-turnaround campaigns and web projects with multiple dependencies.
Efficient Briefing: Producing clear briefs to eliminate assumptions and ambiguity, collaborating closely with team members and resources for timely and high-quality task implementation.
Quality Management: Meticulously reviewing project deliverables to ensure they meet brief requirements, best practices, and client expectations.
Effective Communication: Proactively managing internal and external stakeholder expectations, while maintaining clear and articulate communication with diverse backgrounds and time zones.
Client Management: Guiding and managing clients throughout the entire project lifecycle, ensuring alignment with objectives, scope of work, timeline, and identified risks.
Organizational Skills: Successfully managing a varied workload, prioritizing time effectively to handle fast-paced display campaigns and web projects.

CLIENT RELATIONSHIP SPECIALIST

Since December 2018

Build strong client relationships with existing and new clients and other external parties, gaining insight into their needs and delivering customer-centric solutions also ensuring we meet our contractual requirements
Manage expectations with clients and ensure every deliverable is documented and disseminated to the broader team
Assist in managing client satisfaction and identifying any issues or barriers and escalate as necessary
Respond to client inquiries and concerns in a timely and professional manner with accurate information that sets proper expectations and loops in the proper teams
Coordinate planning/timeline with appropriate teams to avoid delays
Managing incoming requests and identifying the project scope, clarifying deliverables, anticipating needs, and understanding timelines
Managing and developing relationships with copywriters, designers, and web developers

E-COMMERCE SPECIALIST

Since November 2016

Website Update & Maintenance: Responsible for updating site content through
Pagebuilder, including changing banners, adding/editing/removing content, and
setting up promotions and coupon codes. Collaborate with the marketing team
to build website pages that support marketing campaigns. Troubleshoot site
issues and order failures and assist with website configurations to implement
business rules effectively.
Shopify Store Management: Oversee the successful launch of new products on
our Shopify platform, ensuring accurate and compelling product descriptions,
images, and pricing.
Web App Configuration: Skillfully configure designs within our web app to
ensure accurate representation and functionality for our customers.
Inventory Management: Support the management of product inventory,
including stock levels, tracking, and replenishment.
Customer Support: Deliver timely and helpful customer support through various
communication channels, assisting with inquiries related to product availability,
order status, and general support.
Continuous Improvement: Actively contribute to enhancing our e-commerce
processes and strategies by providing valuable insights and suggestions and
implementing best practices.

SHOPIFY VA

Since November 2016

Process all customer requests for order maintenance on cancellations, delays, accelerations, quantity changes, and return goods
Creates Shopify store from scratch: theme installation, domain setup, pages and menu setup, product upload, plugin installation
Collects necessary data needed to respond to a dispute via Shopify
Manages Social Media accounts: responding to customer questions and preparing daily/weekly posts
Uploads products or imports from tools like Oberlo
Cleans product images and writes effective product descriptions
Creates appealing banners and social media graphics via Canva or Photoshop
Performs product research using tools like Ecomhunt, Adspy, Dropispy, Pexda, Pipiads
Performs product testing via Facebook Ads and TikTok Ads: prepares campaign from the creatives to the targeting, monitors the campaign, and analyzes the data

SEO ASSISTANT

Since September 2016

Posting content to the site - core site, blog, landing pages based on copy and design templates provided by client - WordPress
Link building - backlink research and outreach, strategy execution set by the client
Track and report on keyword positions
Landing page optimization
Keyword research
Monitor Google SERPs for changes that can affect overall website traffic performance
Research competitors’ SEO tactics and identify backlink and content opportunities
Create professional-looking WordPress websites as a Private Blog Network

ACADEMIC BACKGROUND

June 2012 - April 2016

BA COMMUNICATION, FIRST ASIA INSTITUTE OF TECHNOLOGY AND HUMANITIES

Graduated as Cum Laude

The program provides students with advanced theories, concepts, and first-hand experience to develop their abilities across all communication disciplines and teach them the knowledge and skills that corporate and media industries are looking for.

Some of the actual tasks our BA Communication students do as part of their training and exposure are as follows: 1) Provide media coverage (live streaming, directing, hosting, scriptwriting, and documenting) to in-house and external/partnership events; 2) Participate in seminars and training; joins local and national competitions; 3) Produce Campaign Ads, Communication materials, Researches, and Documentaries; 4) Mounts events such as concerts, forums, and summits; and 5) Produce materials for Radio Broadcast.

MY SKILLSET

DESIGN

Canva, Filmora, Photoshop, Corel Video Studio

CUSTOMER SERVICE

Helpscout, FrontApp, Gorgias, Gmail, Zendesk, Freshdesk, Teamwork Desk, Social Media Management

PROJECT MANAGEMENT

Asana, Trello, Teamwork, SmartTask, Gsuite, Nimbus Note, Good Day, Nuclino, Hubstaff, Zapier, Slack

SEO

Semrush, Majestic, Ahrefs, Moz, Google Keyword Planner, KWfinder, PageOptimizer Pro, Hootsuite, Publer, Clicky, Density Engine, Keyword Revealer, Pro Rank Tracker, SEO Book, SEO Profiler, SERP Fox, Uptime Robot